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20220 Hempstead Rd. #33 Houston, Texas 77065
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Mon-Fri 8am-5pm
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It is our goal to communicate and complete the restoration process in an efficient, professional and timely manner.


We encourage any questions or concerns you may have regardless if you are a potential, current, or previous customer of Fire Reconstruction. 


“Customer Service… All day everyday” is our mission and 100% satisfaction is our goal. Please send us your comments or questions. 

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20220 Hempstead Rd. #33 Houston, Texas 77065

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    Customer Satisfaction

    In March of 2019 there was a horrible fire at Mona A’s Residence. Up to 90% of her home was damaged by fire, water, and smoke, resulting in a major restoration project. Watch to see what Fire Reconstitution Inc did to make her home “Better than Before”.

    Fire Reconstruction has built its stellar reputation by delivering great customer service throughout the restoration process. Over the years, each division at Fire Reconstruction has implemented various quality control measures, customer feedback surveys, and proactive protocols to maximize our customer service experience. For example, CARE which stands for Communication, Accountability, Relationships and Effort is a core objective implemented from start to finish on all of our projects.

    When a job is sold, we provide our customers with a detailed contact list of key management personnel, this facilitates any communication concerns that may arise during the restoration process. Once the completion statement is signed off, we ask for a Customer Survey which we use to evaluate our products, employees and the overall service performed for each project. At Fire Reconstruction we review ALL customer surveys, welcome the positive testimonials, review constructive criticism and address any concerns that are brought to our attention.



    What our customers say

    Mark D.
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    I never had to deal with water damage before until a water line broke and flooded my kitchen and wood floors. This required replacing all the wood floor in the house, base boards, kitchen island, etc. Fire Reconstruction arrived at the house, made their survey and assessment, and began working systematically to get my house back to normal as quickly as possible. Every member of the team from the tear out to the final touches with paint were professional and helpful. There were no problems with installation, and everything looks good. I would recommend Fire Reconstruction Inc. for any reconstruction needed from water damage.
    Amy S.
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    From top to bottom everyone at Fire Reconstruction, Inc was fantastic! My elderly parents had an issue that caused flooding in both bathrooms and the master bedroom. They were so helpful and scheduled the job as quickly as they could. They got the job done without disrupting my parents too much. They were quick, efficient and went above and beyond to restore their house to what it was. They were easy to work with and showed so much respect toward my parents. I am grateful for their kindness. I would highly recommend them.
    Tim R.
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    There is not enough room for me to express my gratitude for Fire Reconstruction Inc. They made my home whole again. I was not treated as a customer; I was treated as a friend. Everyone I interacted with was professional, courteous, understanding, and compassionate. The work they did was outstanding. I hope to never need a service like this again, but if I do, I will call them again.
    Katherine S.
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    Thank you for making a stressful situation so much less stressful!
    Willard Q.
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    I was so impressed with the quality of the work-paint matched perfectly, sheetrock repairs undetectable. The 5-year transferable warranty is certainly not the norm, but since we plan to sell within that timeframe, it will be a great advantage to us.
    Ann F.
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    Every person involved worked to help me understand the process, keep me informed and dealt with me at times frustration and impatience, thank you!
    Merle B.
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    Have used Fire Reconstruction twice and am completely satisfied with the whole operation.
    John H.
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    The project manager Eric was top notch. The crew did a great job and left the work area clean after work every day. I would recommend this company and strongly consider you for any future work of my own. Thanks for everything.
    Bruce F.
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    The whole team, including the men that did the actual repairs on the bedroom were awesome. Very Helpful. I would recommend Fire Reconstruction to anyone needing remodeling or reconstruction of any kind!
    Donald H.
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    We were extremely happy with everyone assigned to help us with our project. They did quality work and quickly and efficiently handled any issues that came up. I would highly recommend using this company for any construction/reconstruction project.