Customer Service

Fire Reconstruction has built its stellar reputation by delivering great customer service throughout the restoration process. Over the years, each division at Fire Reconstruction has implemented various quality control measures, customer feedback surveys, and proactive protocols to maximize our customer service experience. For example, CARE which stands for Communication, Accountability, Relationships and Effort is a core objective implemented from start to finish on all of our projects.

When a job is sold, we provide our customers with a detailed contact list of key management personnel, this facilitates any communication concerns that may arise during the restoration process. Once the completion statement is signed off, we ask for a Customer Survey which we use to evaluate our products, employees and the overall service performed for each project. At Fire Reconstruction we review ALL customer surveys, welcome the positive testimonials, review constructive criticism and address any concerns that are brought to our attention.

"Customer Service... All day everyday" is our mission, and 100% satisfaction is our goal!


Testimonials

“Thank you for making a stressful situation so much less stressful!”

Katherine S   5/22/2019



“I was so impressed with the quality of the work-paint matched perfectly, sheetrock repairs undetectable. The 5-year transferable warranty is certainly not the norm, but since we plan to sell within that timeframe, it will be a great advantage to us.”

Willard Q   4/3/2019



“Every person involved worked to help me understand the process, keep me informed and dealt with me at times frustration and impatience, thank you!”

Ann F   2/10/2019



“Have used Fire Reconstruction twice and am completely satisfied with the whole operation.”

Merle B  12/5/2018



“The project manager Eric was top notch. The crew did a great job and left the work area clean after work every day. I would recommend this company and strongly consider you for any future work of my own. Thanks for everything.”

John H  12/19/2019



“The whole team, including the men that did the actual repairs on the bedroom were awesome. Very Helpful. I would recommend Fire Reconstruction to anyone needing remodeling or reconstruction of any kind!”

Bruce F  6/4/2019



“We were extremely happy with everyone assigned to help us with our project. They did quality work and quickly and efficiently handled any issues that came up. I would highly recommend using this company for any construction/reconstruction project.”

Donald H  6/22/2019



“I wish the rest of life was like this. Things were done when they said it would be done and they did a fine job. The whole experience was a pleasure. Everyone was great, no one dropped the ball with this company. We communicated and things were done right and on time. Can't beat that.”

Eddie D  5/20/2019



“Excellent communication and attention to detail. Follow through was superb from Darren Hibbeler. Highly recommend Fire Reconstruction for any remodel, build-out, or more!”

Darla F  4/30/2019



20220 Hempstead Rd. #33, Houston, Texas 77065
Ph. 281-859-3999 • Fax. 281-859-3960

© Copyright 2019 Fire Reconstruction Inc.